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BLS CPI-U, wireless telephone services, monthly since 2015 (December 1997 = 100). Dashed line: from July 2025 data BLS builds this index from secondary-source data and non-traditional methods instead of its survey, so values before and after are not directly comparable. It is an index of price changes, not what a plan costs.
Informal complaints filed with the FCC per month, last 36 complete months; MM/YY. The FCC does not verify the facts in a complaint, and the counts are not rates per subscriber.
Note: the FCC data shows far fewer complaints than in neighbouring months for 2025-10, 2025-11. We have not verified why. The last-12-month total and its comparison with the 12 months before include these months. (October 2025: 123; November 2025: 9,280)
| Complaint type | Last 12 months | Share |
|---|---|---|
| Unwanted calls | 94,139 | 43.1% |
| Billing | 67,067 | 30.7% |
| Equipment | 18,344 | 8.4% |
| Availability (including rural call completion) | 14,206 | 6.5% |
| Number portability | 10,089 | 4.6% |
| Cramming (unauthorized charges) | 7,332 | 3.4% |
| Privacy | 3,555 | 1.6% |
| Interference (including signal jammers) | 3,314 | 1.5% |
| Rural call completion | 209 | 0.1% |
| Not specified | 137 | 0.1% |
| Junk faxes | 2 | 0.0% |
Complaints about cell phone service in the 12 complete months to September 2026: 218,394 in total. Complaint types are the FCC’s categories, chosen by the person filing.
| # | State | Last 12 months |
|---|---|---|
| 1 | California | 27,209 |
| 2 | Texas | 19,831 |
| 3 | Florida | 19,100 |
| 4 | New York | 11,614 |
| 5 | Pennsylvania | 8,595 |
| 6 | Georgia | 8,409 |
| 7 | Illinois | 8,008 |
| 8 | North Carolina | 7,387 |
| 9 | Virginia | 6,603 |
| 10 | New Jersey | 6,446 |
| 11 | Ohio | 6,174 |
| 12 | Arizona | 6,071 |
| 13 | Washington | 6,061 |
| 14 | Michigan | 5,969 |
| 15 | Colorado | 5,777 |
| 16 | Maryland | 4,991 |
| 17 | Tennessee | 4,967 |
| 18 | Massachusetts | 4,124 |
| 19 | South Carolina | 3,506 |
| 20 | Missouri | 3,414 |
| 21 | Indiana | 3,382 |
| 22 | Alabama | 3,078 |
| 23 | Wisconsin | 2,623 |
| 24 | Oregon | 2,621 |
| 25 | Nevada | 2,614 |
| 26 | Louisiana | 2,474 |
| 27 | Minnesota | 2,453 |
| 28 | Oklahoma | 2,324 |
| 29 | Kentucky | 2,249 |
| 30 | Connecticut | 1,903 |
| 31 | Utah | 1,868 |
| 32 | Kansas | 1,620 |
| 33 | Arkansas | 1,588 |
| 34 | Mississippi | 1,382 |
| 35 | Iowa | 1,332 |
| 36 | Idaho | 1,087 |
| 37 | New Mexico | 1,007 |
| 38 | West Virginia | 999 |
| 39 | Nebraska | 886 |
| 40 | Delaware | 816 |
| 41 | District of Columbia | 810 |
| 42 | New Hampshire | 747 |
| 43 | Maine | 662 |
| 44 | Montana | 623 |
| 45 | Hawaii | 568 |
| 46 | Rhode Island | 551 |
| 47 | Alaska | 375 |
| 48 | South Dakota | 316 |
| 49 | Vermont | 255 |
| 50 | Wyoming | 238 |
| 51 | North Dakota | 218 |
Ranked by number of complaints, not by complaints per person: larger states file more. We do not have a rate per subscriber, so this is not a ranking of which state has the worst service.
Download every row: CSV · JSON · API · MCP
The price index is the U.S. Bureau of Labor Statistics’ Consumer Price Index for All Urban Consumers (CPI-U), wireless telephone services, U.S. city average, not seasonally adjusted. The BLS’s publications are in the public domain; we cite the BLS as the source.
The complaints come from the FCC’s open data set of informal consumer complaints. We count the complaints whose method is “Wireless (cell phone/other mobile device)” by the month they were filed, and store only those monthly counts, not the individual complaints. The FCC does not verify the facts in a complaint. The newest month is still being filled in and is left out of the charts until it is complete. A few complaints carry a non-state code and appear only in the national count.
We do not collect carrier plan prices here. Complaints do not name carriers, so this page does not compare carriers.
The BLS price index for wireless telephone services is on this page with its change from a year earlier. It measures price changes, not the price of a particular plan, and since July 2025 the BLS calculates it with a different method, so compare carefully across that date.
In the FCC’s data the two largest categories over the last 12 complete months are unwanted calls and billing. The table on this page shows the share of each type.
Yes, free, with attribution: name TexasHomeBills™ and link to this page, and also credit the U.S. Bureau of Labor Statistics and the FCC. Download CSV or JSON above. Commercial use of the API needs a Pro key.