{"attribution": {"required": true, "name": "TexasHomeBills™", "url": "https://texashomebills.com/data/wireless-service", "text": "Source: TexasHomeBills™ — https://texashomebills.com/data/wireless-service", "markdown": "Source: [TexasHomeBills™](https://texashomebills.com/data/wireless-service)", "html": "Source: <a href=\"https://texashomebills.com/data/wireless-service\">TexasHomeBills™</a>", "rule": "Required: whenever you use, quote or summarize these data, show your users the source as \"TexasHomeBills™\" with a visible, clickable link to the url of the item you used (or https://texashomebills.com). Do not drop the link or present the data as your own.", "terms": "https://texashomebills.com/terms#data"}, "slug": "wireless-service", "title": "Mobile phone service: prices and consumer complaints", "url": "https://texashomebills.com/data/wireless-service", "data_fetched_at": "2026-10-10T13:22:44.418944+00:00", "data_date": "2026-10-10", "cpi": {"month": "2026-08", "wireless": 47.61, "wireless_12m_ago": 46.147, "wireless_change_12m_pct": 3.2, "telephone": 96.255, "telephone_12m_ago": 93.221, "telephone_change_12m_pct": 3.3, "source_url": "https://api.bls.gov/publicAPI/v2/timeseries/data/?series=CUUR0000SEED03,CUUR0000SEED"}, "complaints": {"last_full_month": "2026-09", "last_full_month_count": 28540.0, "same_month_year_earlier": 15250.0, "change_vs_year_earlier_pct": 87.1, "months_12": ["2025-10", "2025-11", "2025-12", "2026-01", "2026-02", "2026-03", "2026-04", "2026-05", "2026-06", "2026-07", "2026-08", "2026-09"], "total_12m": 218394.0, "months_with_data_12m": 12, "total_prior_12m": 168085.0, "change_12m_vs_prior_12m_pct": 29.9, "unusually_low_months": [{"month": "2025-10", "count": 123.0}, {"month": "2025-11", "count": 9280.0}], "partial_month": "2026-10", "partial_month_count": 9687.0, "since": "2014-10", "total_since_start": 1654805.0, "issues": [{"issue_key": "unwanted_calls", "issue": "Unwanted calls", "complaints_12m": 94139.0, "share_pct": 43.1}, {"issue_key": "billing", "issue": "Billing", "complaints_12m": 67067.0, "share_pct": 30.7}, {"issue_key": "equipment", "issue": "Equipment", "complaints_12m": 18344.0, "share_pct": 8.4}, {"issue_key": "availability", "issue": "Availability (including rural call completion)", "complaints_12m": 14206.0, "share_pct": 6.5}, {"issue_key": "number_portability", "issue": "Number portability", "complaints_12m": 10089.0, "share_pct": 4.6}, {"issue_key": "cramming", "issue": "Cramming (unauthorized charges)", "complaints_12m": 7332.0, "share_pct": 3.4}, {"issue_key": "privacy", "issue": "Privacy", "complaints_12m": 3555.0, "share_pct": 1.6}, {"issue_key": "interference", "issue": "Interference (including signal jammers)", "complaints_12m": 3314.0, "share_pct": 1.5}, {"issue_key": "rural_call_completion", "issue": "Rural call completion", "complaints_12m": 209.0, "share_pct": 0.1}, {"issue_key": "unspecified", "issue": "Not specified", "complaints_12m": 137.0, "share_pct": 0.1}, {"issue_key": "junk_faxes", "issue": "Junk faxes", "complaints_12m": 2.0, "share_pct": 0.0}, {"issue_key": "open_internet_net_neutrality", "issue": "Open internet / net neutrality", "complaints_12m": 0, "share_pct": 0.0}, {"issue_key": "robocalls", "issue": "Robocalls", "complaints_12m": 0, "share_pct": 0.0}, {"issue_key": "slamming", "issue": "Slamming (unauthorized carrier switch)", "complaints_12m": 0, "share_pct": 0.0}, {"issue_key": "telemarketing", "issue": "Telemarketing (do not call, spoofing)", "complaints_12m": 0, "share_pct": 0.0}], "states": [{"state": "CA", "state_name": "California", "complaints_12m": 27209.0, "rank_most_complaints": 1}, {"state": "TX", "state_name": "Texas", "complaints_12m": 19831.0, "rank_most_complaints": 2}, {"state": "FL", "state_name": "Florida", "complaints_12m": 19100.0, "rank_most_complaints": 3}, {"state": "NY", "state_name": "New York", "complaints_12m": 11614.0, "rank_most_complaints": 4}, {"state": "PA", "state_name": "Pennsylvania", "complaints_12m": 8595.0, "rank_most_complaints": 5}, {"state": "GA", "state_name": "Georgia", "complaints_12m": 8409.0, "rank_most_complaints": 6}, {"state": "IL", "state_name": "Illinois", "complaints_12m": 8008.0, "rank_most_complaints": 7}, {"state": "NC", "state_name": "North Carolina", "complaints_12m": 7387.0, "rank_most_complaints": 8}, {"state": "VA", "state_name": "Virginia", "complaints_12m": 6603.0, "rank_most_complaints": 9}, {"state": "NJ", "state_name": "New Jersey", "complaints_12m": 6446.0, "rank_most_complaints": 10}, {"state": "OH", "state_name": "Ohio", "complaints_12m": 6174.0, "rank_most_complaints": 11}, {"state": "AZ", "state_name": "Arizona", "complaints_12m": 6071.0, "rank_most_complaints": 12}, {"state": "WA", "state_name": "Washington", "complaints_12m": 6061.0, "rank_most_complaints": 13}, {"state": "MI", "state_name": "Michigan", "complaints_12m": 5969.0, "rank_most_complaints": 14}, {"state": "CO", "state_name": "Colorado", "complaints_12m": 5777.0, "rank_most_complaints": 15}, {"state": "MD", "state_name": "Maryland", "complaints_12m": 4991.0, "rank_most_complaints": 16}, {"state": "TN", "state_name": "Tennessee", "complaints_12m": 4967.0, "rank_most_complaints": 17}, {"state": "MA", "state_name": "Massachusetts", "complaints_12m": 4124.0, "rank_most_complaints": 18}, {"state": "SC", "state_name": "South Carolina", "complaints_12m": 3506.0, "rank_most_complaints": 19}, {"state": "MO", "state_name": "Missouri", "complaints_12m": 3414.0, "rank_most_complaints": 20}, {"state": "IN", "state_name": "Indiana", "complaints_12m": 3382.0, "rank_most_complaints": 21}, {"state": "AL", "state_name": "Alabama", "complaints_12m": 3078.0, "rank_most_complaints": 22}, {"state": "WI", "state_name": "Wisconsin", "complaints_12m": 2623.0, "rank_most_complaints": 23}, {"state": "OR", "state_name": "Oregon", "complaints_12m": 2621.0, "rank_most_complaints": 24}, {"state": "NV", "state_name": "Nevada", "complaints_12m": 2614.0, "rank_most_complaints": 25}, {"state": "LA", "state_name": "Louisiana", "complaints_12m": 2474.0, "rank_most_complaints": 26}, {"state": "MN", "state_name": "Minnesota", "complaints_12m": 2453.0, "rank_most_complaints": 27}, {"state": "OK", "state_name": "Oklahoma", "complaints_12m": 2324.0, "rank_most_complaints": 28}, {"state": "KY", "state_name": "Kentucky", "complaints_12m": 2249.0, "rank_most_complaints": 29}, {"state": "CT", "state_name": "Connecticut", "complaints_12m": 1903.0, "rank_most_complaints": 30}, {"state": "UT", "state_name": "Utah", "complaints_12m": 1868.0, "rank_most_complaints": 31}, {"state": "KS", "state_name": "Kansas", "complaints_12m": 1620.0, "rank_most_complaints": 32}, {"state": "AR", "state_name": "Arkansas", "complaints_12m": 1588.0, "rank_most_complaints": 33}, {"state": "MS", "state_name": "Mississippi", "complaints_12m": 1382.0, "rank_most_complaints": 34}, {"state": "IA", "state_name": "Iowa", "complaints_12m": 1332.0, "rank_most_complaints": 35}, {"state": "ID", "state_name": "Idaho", "complaints_12m": 1087.0, "rank_most_complaints": 36}, {"state": "NM", "state_name": "New Mexico", "complaints_12m": 1007.0, "rank_most_complaints": 37}, {"state": "WV", "state_name": "West Virginia", "complaints_12m": 999.0, "rank_most_complaints": 38}, {"state": "NE", "state_name": "Nebraska", "complaints_12m": 886.0, "rank_most_complaints": 39}, {"state": "DE", "state_name": "Delaware", "complaints_12m": 816.0, "rank_most_complaints": 40}, {"state": "DC", "state_name": "District of Columbia", "complaints_12m": 810.0, "rank_most_complaints": 41}, {"state": "NH", "state_name": "New Hampshire", "complaints_12m": 747.0, "rank_most_complaints": 42}, {"state": "ME", "state_name": "Maine", "complaints_12m": 662.0, "rank_most_complaints": 43}, {"state": "MT", "state_name": "Montana", "complaints_12m": 623.0, "rank_most_complaints": 44}, {"state": "HI", "state_name": "Hawaii", "complaints_12m": 568.0, "rank_most_complaints": 45}, {"state": "RI", "state_name": "Rhode Island", "complaints_12m": 551.0, "rank_most_complaints": 46}, {"state": "AK", "state_name": "Alaska", "complaints_12m": 375.0, "rank_most_complaints": 47}, {"state": "SD", "state_name": "South Dakota", "complaints_12m": 316.0, "rank_most_complaints": 48}, {"state": "VT", "state_name": "Vermont", "complaints_12m": 255.0, "rank_most_complaints": 49}, {"state": "WY", "state_name": "Wyoming", "complaints_12m": 238.0, "rank_most_complaints": 50}, {"state": "ND", "state_name": "North Dakota", "complaints_12m": 218.0, "rank_most_complaints": 51}], "texas": {"state": "TX", "state_name": "Texas", "complaints_12m": 19831.0, "rank_most_complaints": 2}, "source_url": "https://opendata.fcc.gov/Consumer/CGB-Consumer-Complaints-Data/3xyp-aqkj"}, "definitions": {"wireless_cpi": "BLS Consumer Price Index for All Urban Consumers (CPI-U), wireless telephone services, U.S. city average, not seasonally adjusted, December 1997 = 100 (series CUUR0000SEED03). Since July 2025 data BLS builds this index from secondary-source data and non-traditional methods instead of its survey, so values before and after that are not directly comparable.", "telephone_cpi": "BLS CPI-U telephone services (wireless + residential), same basis (CUUR0000SEED).", "wireless_complaints": "Informal consumer complaints filed with the FCC whose method is 'Wireless (cell phone/other mobile device)', counted by the month filed. The FCC does not verify the facts in a complaint; the consumer picks the category. Counts are not rates per subscriber and do not name carriers. The most recent month is partial.", "complaints_12m": "Complaints in the 12 most recent complete months. States are ranked by count, not by complaints per person: larger states file more.", "unusually_low_months": "Months among the last 12 complete months whose count is below 60% of the median of those 12 months. We have not verified why the FCC data shows few complaints in such months; the totals include them.", "change_pct": "(latest − earlier) ÷ earlier × 100, calculated by TexasHomeBills from the published values, rounded to 0.1."}, "source": "TexasHomeBills™", "not_endorsed": "Independent. Not affiliated with or endorsed by the PUCT.", "how_to_cite": "TexasHomeBills™, \"Mobile phone service: prices and consumer complaints\" (data as of 2026-10-10), https://texashomebills.com/data/wireless-service", "license": "https://texashomebills.com/terms#data", "downloads": {"csv": "https://texashomebills.com/data/wireless-service.csv", "json": "https://texashomebills.com/data/wireless-service.json", "api": "https://texashomebills.com/api/v1/data/wireless-service"}, "rows": [{"month": "2007-01", "wireless_cpi": 64.583, "telephone_cpi": 96.898, "wireless_complaints": null, "complaints_status": null}, {"month": "2007-02", "wireless_cpi": 64.575, "telephone_cpi": 97.096, "wireless_complaints": null, "complaints_status": null}, {"month": "2007-03", "wireless_cpi": 64.575, "telephone_cpi": 97.514, "wireless_complaints": null, "complaints_status": null}, {"month": "2007-04", "wireless_cpi": 64.575, "telephone_cpi": 97.617, "wireless_complaints": null, "complaints_status": null}, {"month": "2007-05", "wireless_cpi": 64.504, "telephone_cpi": 98.491, "wireless_complaints": null, "complaints_status": null}, {"month": "2007-06", "wireless_cpi": 64.388, "telephone_cpi": 98.485, "wireless_complaints": null, "complaints_status": null}, {"month": "2007-07", "wireless_cpi": 64.289, "telephone_cpi": 98.57, "wireless_complaints": null, "complaints_status": null}, {"month": "2007-08", "wireless_cpi": 64.364, "telephone_cpi": 98.813, "wireless_complaints": null, "complaints_status": null}, {"month": "2007-09", "wireless_cpi": 64.359, "telephone_cpi": 98.882, "wireless_complaints": null, "complaints_status": null}, {"month": "2007-10", "wireless_cpi": 64.359, "telephone_cpi": 99.031, "wireless_complaints": null, "complaints_status": null}, {"month": "2007-11", "wireless_cpi": 64.014, "telephone_cpi": 98.775, "wireless_complaints": null, "complaints_status": null}, {"month": "2007-12", "wireless_cpi": 64.011, "telephone_cpi": 98.792, "wireless_complaints": null, "complaints_status": null}, {"month": "2008-01", "wireless_cpi": 64.089, "telephone_cpi": 98.906, "wireless_complaints": null, "complaints_status": null}, {"month": "2008-02", "wireless_cpi": 64.087, "telephone_cpi": 98.837, "wireless_complaints": null, "complaints_status": null}, {"month": "2008-03", "wireless_cpi": 64.087, "telephone_cpi": 99.031, "wireless_complaints": null, "complaints_status": null}, {"month": "2008-04", "wireless_cpi": 64.272, "telephone_cpi": 99.494, "wireless_complaints": null, "complaints_status": null}, {"month": "2008-05", "wireless_cpi": 64.272, "telephone_cpi": 99.879, "wireless_complaints": null, "complaints_status": null}, {"month": "2008-06", "wireless_cpi": 64.272, "telephone_cpi": 100.677, "wireless_complaints": null, "complaints_status": null}, {"month": "2008-07", "wireless_cpi": 64.272, "telephone_cpi": 101.339, "wireless_complaints": null, "complaints_status": null}, {"month": "2008-08", "wireless_cpi": 64.27, "telephone_cpi": 101.301, "wireless_complaints": null, "complaints_status": null}, {"month": "2008-09", "wireless_cpi": 64.27, "telephone_cpi": 101.311, "wireless_complaints": null, "complaints_status": null}, {"month": "2008-10", "wireless_cpi": 64.27, "telephone_cpi": 101.407, "wireless_complaints": null, "complaints_status": null}, {"month": "2008-11", "wireless_cpi": 64.356, "telephone_cpi": 101.538, "wireless_complaints": null, "complaints_status": null}, {"month": "2008-12", "wireless_cpi": 64.361, "telephone_cpi": 101.688, "wireless_complaints": null, "complaints_status": null}, {"month": "2009-01", "wireless_cpi": 64.356, "telephone_cpi": 101.88, "wireless_complaints": null, "complaints_status": null}, {"month": "2009-02", "wireless_cpi": 64.361, "telephone_cpi": 101.895, "wireless_complaints": null, "complaints_status": null}, {"month": "2009-03", "wireless_cpi": 64.361, "telephone_cpi": 101.991, "wireless_complaints": null, "complaints_status": null}, {"month": "2009-04", "wireless_cpi": 64.385, "telephone_cpi": 102.072, "wireless_complaints": null, "complaints_status": null}, {"month": "2009-05", "wireless_cpi": 64.37, "telephone_cpi": 102.267, "wireless_complaints": null, "complaints_status": null}, {"month": "2009-06", "wireless_cpi": 64.37, "telephone_cpi": 102.182, "wireless_complaints": null, "complaints_status": null}, {"month": "2009-07", "wireless_cpi": 64.37, "telephone_cpi": 102.643, "wireless_complaints": null, "complaints_status": null}, {"month": "2009-08", "wireless_cpi": 64.409, "telephone_cpi": 102.674, "wireless_complaints": null, "complaints_status": null}, {"month": "2009-09", "wireless_cpi": 64.424, "telephone_cpi": 102.968, "wireless_complaints": null, "complaints_status": null}, {"month": "2009-10", "wireless_cpi": 64.424, "telephone_cpi": 102.891, "wireless_complaints": null, "complaints_status": null}, {"month": "2009-11", "wireless_cpi": 63.627, "telephone_cpi": 102.528, "wireless_complaints": null, "complaints_status": null}, {"month": "2009-12", "wireless_cpi": 63.629, "telephone_cpi": 102.707, "wireless_complaints": null, "complaints_status": null}, {"month": "2010-01", "wireless_cpi": 63.114, "telephone_cpi": 102.729, "wireless_complaints": null, "complaints_status": null}, {"month": "2010-02", "wireless_cpi": 62.551, "telephone_cpi": 102.288, "wireless_complaints": null, "complaints_status": null}, {"month": "2010-03", "wireless_cpi": 62.551, "telephone_cpi": 102.298, "wireless_complaints": null, "complaints_status": null}, {"month": "2010-04", "wireless_cpi": 62.544, "telephone_cpi": 102.394, "wireless_complaints": null, "complaints_status": null}, {"month": "2010-05", "wireless_cpi": 62.515, "telephone_cpi": 102.369, "wireless_complaints": null, "complaints_status": null}, {"month": "2010-06", "wireless_cpi": 62.423, "telephone_cpi": 102.303, "wireless_complaints": null, "complaints_status": null}, {"month": "2010-07", "wireless_cpi": 62.489, "telephone_cpi": 102.471, "wireless_complaints": null, "complaints_status": null}, {"month": "2010-08", "wireless_cpi": 62.49, "telephone_cpi": 102.534, "wireless_complaints": null, "complaints_status": null}, {"month": "2010-09", "wireless_cpi": 62.466, "telephone_cpi": 102.633, "wireless_complaints": null, "complaints_status": null}, {"month": "2010-10", "wireless_cpi": 62.219, "telephone_cpi": 102.458, "wireless_complaints": null, "complaints_status": null}, {"month": "2010-11", "wireless_cpi": 62.04, "telephone_cpi": 102.329, "wireless_complaints": null, "complaints_status": null}, {"month": "2010-12", "wireless_cpi": 61.339, "telephone_cpi": 101.739, "wireless_complaints": null, "complaints_status": null}, {"month": "2011-01", "wireless_cpi": 60.572, "telephone_cpi": 101.412, "wireless_complaints": null, "complaints_status": null}, {"month": "2011-02", "wireless_cpi": 60.437, "telephone_cpi": 101.316, "wireless_complaints": null, "complaints_status": null}, {"month": "2011-03", "wireless_cpi": 60.351, "telephone_cpi": 101.258, "wireless_complaints": null, "complaints_status": null}, {"month": "2011-04", "wireless_cpi": 60.353, "telephone_cpi": 101.191, "wireless_complaints": null, "complaints_status": null}, {"month": "2011-05", "wireless_cpi": 60.341, "telephone_cpi": 101.159, "wireless_complaints": null, "complaints_status": null}, {"month": "2011-06", "wireless_cpi": 60.34, "telephone_cpi": 101.204, "wireless_complaints": null, "complaints_status": null}, {"month": "2011-07", "wireless_cpi": 59.902, "telephone_cpi": 100.961, "wireless_complaints": null, "complaints_status": null}, {"month": "2011-08", "wireless_cpi": 59.889, "telephone_cpi": 101.006, "wireless_complaints": null, "complaints_status": null}, {"month": "2011-09", "wireless_cpi": 59.86, "telephone_cpi": 101.084, "wireless_complaints": null, "complaints_status": null}, {"month": "2011-10", "wireless_cpi": 59.895, "telephone_cpi": 101.257, "wireless_complaints": null, "complaints_status": null}, {"month": "2011-11", "wireless_cpi": 59.895, "telephone_cpi": 101.259, "wireless_complaints": null, "complaints_status": null}, {"month": "2011-12", "wireless_cpi": 59.931, "telephone_cpi": 101.397, "wireless_complaints": null, "complaints_status": null}, {"month": "2012-01", "wireless_cpi": 59.919, "telephone_cpi": 101.687, "wireless_complaints": null, "complaints_status": null}, {"month": "2012-02", "wireless_cpi": 59.919, "telephone_cpi": 101.728, "wireless_complaints": null, "complaints_status": null}, {"month": "2012-03", "wireless_cpi": 59.935, "telephone_cpi": 101.8, "wireless_complaints": null, "complaints_status": null}, {"month": "2012-04", "wireless_cpi": 59.953, "telephone_cpi": 101.889, "wireless_complaints": null, "complaints_status": null}, {"month": "2012-05", "wireless_cpi": 60.008, "telephone_cpi": 101.982, "wireless_complaints": null, "complaints_status": null}, {"month": "2012-06", "wireless_cpi": 60.005, "telephone_cpi": 102.082, "wireless_complaints": null, "complaints_status": null}, {"month": "2012-07", "wireless_cpi": 59.582, "telephone_cpi": 101.587, "wireless_complaints": null, "complaints_status": null}, {"month": "2012-08", "wireless_cpi": 59.138, "telephone_cpi": 101.249, "wireless_complaints": null, "complaints_status": null}, {"month": "2012-09", "wireless_cpi": 59.294, "telephone_cpi": 101.349, "wireless_complaints": null, "complaints_status": null}, {"month": "2012-10", "wireless_cpi": 59.492, "telephone_cpi": 101.569, "wireless_complaints": null, "complaints_status": null}, {"month": "2012-11", "wireless_cpi": 59.445, "telephone_cpi": 101.644, "wireless_complaints": null, "complaints_status": null}, {"month": "2012-12", "wireless_cpi": 59.447, "telephone_cpi": 101.654, "wireless_complaints": null, "complaints_status": null}, {"month": "2013-01", "wireless_cpi": 59.357, "telephone_cpi": 101.945, "wireless_complaints": null, "complaints_status": null}, {"month": "2013-02", "wireless_cpi": 59.202, "telephone_cpi": 101.948, "wireless_complaints": null, "complaints_status": null}, {"month": "2013-03", "wireless_cpi": 59.139, 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{"month": "2026-09", "wireless_cpi": null, "telephone_cpi": null, "wireless_complaints": 28540.0, "complaints_status": null}, {"month": "2026-10", "wireless_cpi": null, "telephone_cpi": null, "wireless_complaints": 9687.0, "complaints_status": "partial month"}], "cite": "Source: TexasHomeBills™ — https://texashomebills.com/data/wireless-service"}